A Peek into Service Quality

Wednesday, October 19, 2011 - 16:30
TH 331
Twittie Senivongse, Ph.D., (Chulalongkorn University, Bangkok, Thailand)

Today's computing is largely delivered as services whereby computation, software, information, and IT infrastructure are provided without requiring end-user knowledge of the physical location and configuration of the service-delivering systems. Since there is a proliferation of services offered by different providers, quality of service is used to differentiate functionally equivalent services. This talk will start with a quick look into service quality landscape: definition, characteristics, activities, and management of quality of service. Then a number of quality attributes considered at service discovery/design time, including fault tolerance, security, privacy, provider trustworthiness, granularity, and agility, will be addressed.
Particularly, an approach to provision and measurement of these quality attributes will be presented.


Twittie Senivongse is an Associate Professor at Chulalongkorn University, Bangkok, Thailand. She received her Ph.D. in Computer Science from University of Kent at Canterbury, England. Her research interests include service computing, application of semantic technology, and business process management.